Fixing Print for Millions With a Clear UX Strategy for Staples Print Services
In shortI created and executed the design strategy that informed product portfolios aimed at increasing sales and improving customer satisfaction
I’m a designer that works with and for people.
You’ll often find me spending as much time with wireframes and prototypes as I do facilitating conversations with my design team, developers, business stakeholders, users, and anyone else needed to make a project succeed.
I've worked with companies like Costco, Sam's Club, FedEx, and Spud. Most recently, I was a Product Design Manager at Staples USR, where I led the experience vision and design strategy for Staples Print & Shipping Services, improved customer journeys across digital and in-store touchpoints, and created frameworks and processes that empowered designers to do their best work.